Admitting that he has received many complaints from LPG consumers, Bardez Deputy Collector Sabaji Shetye has threatened to recommend the termination of those LGP agencies failing to provide proper services to the consumers.
He also informed that LPG companies should verify if their dealers are in a position to cater to the demands of the consumers.
Addressing meet organized by Porvorim MLA Rohan Khaunte to highlight grievances of LPG consumers from Porvorim, Shetye said his office had received several complaints from consumers regarding non-delivery of gas cylinders by the dealers.
“It is the responsibility of petroleum companies to ensure that their dealers have the required infrastructure and capability to cater to their consumers,” added Shetye.
“If my office continues to receive complaints from consumers about poor service by the dealers, I will be compelled to recommend the cancellation of the dealership with the petroleum companies,” warned the deputy collector.
Shetye also mentioned that people from rural areas are not in position to book gas cylinder over mobile phone or landline.
“If they book cylinders with the dealers personally, the dealers should merge this booking with the online booking and ensure delivery of gas cylinders to the consumers,” said Shetye.
Director of Civil Supplies Nilesh Gaunekar said the duty of his department is to monitor the supply of gas cylinders. “The Civil Supplies Department acts as a coordinating agency between consumers and petroleum companies,” he said.
“We can take up the grievances of consumers with the petroleum companies and get them resolved,” he added.
Hindustan Petroleum Company Area Officer Arvind Singh informed that the online booking system was introduced mainly to monitor the proper supply of cylinders to the consumers.
“Presently, the release of new connection at subsidized rates has been kept on hold as per the orders of the ministry. If required, the new connection can be released to the needy people at non-subsidized rates and later, it can be regularized to subsidized rates,” informed Singh.
“Dealers are supposed to supply gas cylinders to the doorstep of the consumers and they cannot direct the consumer to pick up the cylinders from their godown without the permission from the company,” added Singh.
Khaunte said the purpose of organising the LPG consumer meet was to make the petroleum company and the concerned government department aware of the difficulties faced by residents of Porvorim. [H]