Oil companies have been directed to monitor complaints regarding delivery of LPG cylinders and initiate disciplinary proceedings against dealers and submit a monthly report to the department of civil supplies and consumer affairs, sources said.
A series of measures to streamline the LPG dealers functioning and the delivery system amidst a scenario of panic and confusion among consumers were outlined at a meeting convened by North Goa collector Mihir Vardhan in his capacity as chairperson of district consumer protection council in the city recently.
If consumers use their own transport to collect LPG refills from the godown, the dealers have to refund Rs 15, which is added to the cost of the cylinder. An amount of 8 collected earlier has been hiked to 15 after the increase in commission for LPG dealers.
The representatives of Bharat Petroleum, Hindustan Petroleum and Indian Oil Corporation were directed to look into these complaints and initiate disciplinary proceedings as the ministry of petroleum and natural gas ministry guidelines against the dealers for failure to refund the transportation charge.
A three-member team comprising representatives from civil supplies, oil companies and consumer forum to visit all dealers to ensure things are in order was also mooted during the meeting.
The meeting was also attended by additional collector, who is the consumer protection officer, DySP Umesh Gaonkar, V R Naik from legal metrology, taluka mamlatdars, director of civil supplies, Shabri Mandrekar, deputy director, Shripad Majik, representatives from fire and emergency services, Roland Martins of Goa civic and consumer action network (GOACAN), among others.
"Complaint books have to be kept with all inspectors of civil supplies at a taluka-level to register LPG consumers complaints," Martins said.
The inspectors have to visit dealer showrooms to check oil company complaint books on a bi-monthly basis. Dealers have to show monthly status of the total number of domestic and commercial connections being serviced by them.
It was also decided that civil supplies department should inform the public through advertisements about the status of know your customer (KYC) forms filled till date and various categories of LPG consumers, who need to fill them in a phased manner.
The vehicles used by dealers for supplying LPG domestic and commercial cylinders will have to display the company logo and details of dealers address and telephone. These will be listed with the civil supplies department, taluka mamlatdars, fire and emergency services and local police stations. [TOI]