The two women police stations, one in North Goa and the other in South districts are instructed to monitor all calls made on the recently launched Women Helpline Number 1091 and follow up the cases with the concerned police stations.
Director General of Police Kishan Kumar has also instructed that the distress calls received by the central police control room (CPCR) should promptly be transferred to nearest PCR vans, respective jurisdictional police stations and women police stations (WPS) for further action.
The dedicated helpline exclusively for women in distress was formally commissioned on Monday after conducting trials through the last week.
“All calls received by CPCR transferred to respective police stations should simultaneously be transferred to WPS without delay. These cases need to be monitored by the WPS and follow up on the inquiries conducted by the respective police stations in their jurisdictions,” DGP Kumar told Herald.
Herald had first reported department’s action plan to ensure women’s safety in Goa including setting up of women help desks in each police station and launching 1091 helpline number which will be functional round the clock in the CPCR.
Earlier, addressing a press conference, deputy inspector general of police (Crime) O P Mishra said the department has completely reworked their response to crimes against women by mapping the vulnerable areas and redistributing women police force to various police stations besides commissioning the helpline number.
“The helpline number will entertain all cases against women. PCR calls related to victims who are resident of Panjim and Margao will be exclusively handled by women police stations respectively whereas other calls will be transferred to respective police stations for taking necessary action,” Mishra told reporters. Mishra assured that police stations will not refuse taking complaints on jurisdictional grounds since addressing grievances is utmost priority, he said.
Meanwhile, the police have also begun mapping vulnerable areas within each police station’s jurisdiction where there is more possibility of crime against women. “Individual police station in-charges will map these areas based on their feedback,” the officer added.
The entire exercise is largely reactive and has sadly been undertaken after the horrific Delhi gang-rape case and victim’s subsequent death.
The department will also ensure that every police station will have at least four to six lady head constables (LHC) and lady police constables (LPC) each after studying the area, population and history of criminal offences.
The WPS will have one PI, two women sub inspectors and adequate number of LHCs and LPCs.
Mishra said that the station incharges have also been directed to listen to public greivances between 4:30-5:30 pm every day.
To make senior officers available for redressal of public grievances, the district SPs and SDPOs will be available to the public on working days at their respective district headquarters between 4:30pm-5:30pm.
Any complainant who is still unsatisfied with the response and has exhausted other police channels can meet the DGP on working days between 11am to 12pm.
A press statement issued by the department has stated that concrete measures are adapted to existing mechanisms in order to fine tune the response of police officers at the police station and increase the accessibility and health of women victims.
“Every women victim deserves not only a patient hearing at the police station by the reporting officer but also a quick response and follow up on her complaint so that her trust and confidence in law enforcement agencies is not lost,” the press release states. [H]